Service Agreement

Pets are accepted for grooming only under the following circumstances....

  • The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which Doggie's Mobile Day Spa cannot be held liable.
  • The pet's rabies vaccine is up to date (as required by law) unless otherwise discussed.
  • In the event of an emergency, in your absence, you authorize Doggie's Mobile Day Spa to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.
  • Payment is to be made at the time of service. Payment can be cash or credit card only. Our rates are based on the breed of the pet and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer.
  • “De-matting" or complete coat removal will dramatically alter your pet's appearance. This procedure may expose pre-existing health\skin problems for which Doggie's Mobile Day Spa cannot be held liable.

1. Cancellations

We follow the Fairfax County public school closures as they pertain to inclement weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

  • All clients are required to keep a valid credit card on file. We require a minimum of 48 hours notice to cancel or reschedule a service. Cancellations with less than 48 hours notice will be charged 50% of the service price to the credit card you provided on file. Our groomer will knock on your door and call your phone number you provided when arrived. If there is no answer, our groomer will wait a maximum of 15 minutes out of courtesy prior to recording the visit as a no-show. No-shows and same day cancellations will be charged 100% of the service price to the credit card you provided on file.
  • In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.
  • We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

2. No-Shows

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

  • We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.
  • We reserve the right to refuse service to any pet or client for any reason.

Extra maintenance fees to ensure impeccable grooming :

3. Doodle and Poodle as well as other breeds

may require extra time due to that amazing coat. Sometimes the condition of the coat may require added time to detangle and or require a dematting process. This will allow our "Certified Groomers" to complete your dog to PAW-FECTION! The cost to do so is $50 additional. Our groomer will notify you if detected as well as demonstrate to you if you would like. We believe in honesty and transparency.

4. Anxious or aggressive dogs

may require additional care and time. We may need to use a muzzle for our protection and safety. There will be an additional care charge of $50 if necessary. We always do everything in our power to show your Doggie love and compassion to destress and calm them. Our groomers reserve the right to abort the groom if they feel the situation is too dangerous. If that happens we will waive the $50 Fee and you will be responsible for half the price for the incomplete groom.